A quality Heating, Ventilation, and Air Conditioning job (HVAC) largely depends on the person who executes it. While it is likely that most commercial cooling and heating contractors possess the professionalism and expertise to work on the task properly, a handful of them provide poor customer service or mediocre work.
Choosing the right contractor is very important when it comes to HVAC tasks. There are several things you need to consider to ensure that you get the best service without breaking your budget. If you are looking for a HVAC contractor, you may want to keep in mind the following considerations:
Make certain that the Contractor is Insured, Bonded, and Licensed
A HVAC (Heating, ventilation, and air conditioning) license will prove that the contractor has the expertise to do the job well. Most states in the country have strict regulations when it comes to HVAC and only allow licensed contractors to work. If the contractor is not bonded, there is no compensation for damaged or stolen property and a contractor without insurance does not have to not pay for any damage to possessions or injury.
These legalities protect HVAC clients. It is not worth hiring a contractor who does not have a license and insurance. Make sure to choose only contractors with proper certification to ensure your safety.
Hire a Contractor with experience
To find out if the HVAC commercial contractor is a seasoned veteran, make sure that the contractor is familiar with the system that the company will implement. Make sure that the contractor can maintain, repair, and install a wide range of business-related HVAC systems. Employing an inexperienced contractor will eventually be a waste of time and resources. Hiring a well-experienced contractor will also spare you the headache that may result from repairing cheap and inefficient work.
Employ a Contractor with Technicians who are NATE Certified
Technicians with a NATE certification (North American Technical Excellence Association) have been given exclusive advanced training. This training provides updated information on maintaining, repairing, and installing the latest HVAC technologies.
Have the Contractor Discuss Detailed Client References
Assessing the client service quality of a contractor can easily be done by looking at the customer references. Ask for a minimum of six references ? for a significant opinion range ? and carefully inquire during the interview. Examples of good queries include:
- Did the quoted price stay the same as the value of the project?
- Were the employees communicating?
- Could there be an improvement to the task completion?
Posing the targeted queries will help the employer make the important final decision of hiring the contractor or not.
When in doubt, consult the Better Business Bureau
The BBB will have a record of enterprises with a negative reputation due to client complaints or other factors. If the contractor has a file here, the employer has to check if the issues have been resolved within a month. Business-related HVAC equipment is very costly and important, so the contractor must be trustworthy and customer service oriented.
Halco provides quality service to both the residential and commercial structures of central and upper New Yorkstate. They offer installation of heating and cooling systems, insulation and air-sealing, renewable energy systems, heating, air conditioning, boilers, spas, coolers, sprinklers, and all things that make a home or business more energy efficient. Visit www.halcoheating.com for a free energy audit.
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